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Contact Support

If you have questions, encounter issues, or need assistance integrating Suiri, our team is here to help. Email support:
support@suiri.ai For faster responses and real-time discussion, join our Slack community: Slack Community:
Suiri Slack (link coming soon)

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Feedback

We’re actively improving Suiri based on developer feedback. If you have feature requests, model suggestions, performance feedback, or documentation improvements, please reach out: support@suiri.ai Your input directly influences our roadmap.

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Reporting Issues

When reporting a problem, please include the following details to help us investigate quickly:
  • Email address associated with your account
  • API key (last 4 digits only — never share the full key)
  • Model ID used (e.g., gemma-2b-it-q4_0)
  • Full error message or unexpected behavior
  • Timestamp of when the issue occurred (including timezone)
  • Sample request (without sensitive data, if possible)
Providing complete information helps us resolve issues faster.

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Urgent Production Issues

If you are experiencing a production outage or critical error:
  • Clearly mark your email subject line as: URGENT: Production Issue
  • Include request timestamps and model IDs
  • Include last 4 digits of the affected API key
Our team prioritizes production-impacting incidents.